Information about privacy, payments and card guarantees, terms for business customers, and takeaway orders.
How personal data is used by Easybooker and participating businesses.
For reservations, takeaway orders, waiting lists, events, gift cards and communications with a business, that business generally determines why and how its customers’ data is used. The business is therefore usually the data controller, while Easybooker generally assists it in delivering those services as a processor acting on its instructions. The precise allocation of roles depends on the actual processing and the applicable agreements.
Easybooker may itself be a controller in relation to its own website, business customer accounts, billing, support, security, administration and statutory obligations. Payment service providers such as Stripe have an independent role for certain processing activities. This privacy notice does not replace the privacy information that each business must provide to its customers.
Depending on the service selected, this may include a name, email address, telephone number, reservation date and time, number of guests, products ordered, pickup time, messages, stated preferences, gift card details, communications, billing details, and payment references or payment statuses. For card guarantees, where necessary, the displayed maximum guarantee amount, card registration status, limited card metadata, recorded authorization and related Stripe references may also be processed. Not all of these details are necessary for every service.
For technical security and support, IP addresses, device and browser information, logs, timestamps and error messages may also be processed. Where Stripe handles a payment, Easybooker does not request full payment card details as ordinary order information. Please do not include unnecessary medical, allergy-related or other sensitive personal data in free-text fields.
Depending on the service and the responsible party, data is used to carry out reservations and orders, send confirmations and operational notifications, monitor payments, card guarantees relating to no-shows and refunds, manage user accounts and customer support, prevent abuse and fraud, and comply with statutory administrative obligations.
Possible legal bases include performance of a contract, compliance with a legal obligation, legitimate interests (such as security or necessary business operations), or consent where legally required. Easybooker or the business determines the appropriate legal basis for each processing activity; acceptance of general terms does not automatically constitute consent to marketing.
Operational messages about a reservation or order may be necessary to provide the requested service. Review requests, newsletters and promotional emails, SMS or WhatsApp messages are sent only where a valid legal basis exists and the applicable rules on electronic communications are followed.
Separate consent is required for promotions where the law requires it; any statutory exception must be demonstrably complied with. Recipients may object to direct marketing by using the provided unsubscribe option or by contacting the responsible party. Normal charges from a telecommunications provider may apply to a reply message sent by the recipient.
Order and reservation information is shared with the relevant business so that the selected service can be provided. Where necessary, data may be processed by hosting, backup, payment, email, SMS, WhatsApp, security and support providers. Easybooker does not sell customer lists to third parties for those parties’ own marketing.
Appropriate data processing agreements are concluded with processors where required. If information is transferred outside the European Economic Area, this occurs only on a legally permitted basis with applicable safeguards. For Stripe, please also consult Stripe’s privacy policy.
Personal data is not retained for longer than necessary for the purposes for which it was collected, taking into account the type of service, contractual agreements, statutory accounting or retention duties, security, disputes and any applicable limitation periods. Backups may remain available for a limited rotation period.
A request for deletion does not require the deletion of data that must still be retained by law. Within the applicable rules, the responsible business determines the retention periods for its own customer records.
Easybooker takes appropriate technical and organizational measures tailored to the risks of the processing, including access restrictions, monitoring and security procedures where applicable. No online service can guarantee absolute security.
In the event of a security incident, the reporting and cooperation obligations under the GDPR apply according to each party’s role. A general limitation of liability does not remove those statutory obligations.
The website, back office and order forms may use strictly necessary cookies or comparable storage for sessions, security, language selection and the operation of requested features. Valid prior consent is required for analytics, marketing or tracking technologies that are not strictly necessary, unless a specific statutory exception applies.
The cookies actually placed, their lifetime and any settings must match the technology actually used. Where consent is required, you must be able to withdraw it easily.
Subject to the conditions of the GDPR, you have rights of access, rectification, erasure, restriction, objection and, where applicable, data portability. You can withdraw consent previously given without affecting the lawfulness of prior processing. You may object to direct marketing at any time.
For data managed by a business, contact that business first. For processing for which Easybooker is responsible, or if you are unsure whom to contact, email contact@easybooker.be. Requests are handled within the statutory timeframe; where necessary, Easybooker assists the business in responding.
For questions about the processing or protection of personal data, contact contact@easybooker.be. You can also lodge a complaint with the Belgian Data Protection Authority or the competent supervisory authority under the GDPR.
Easybooker, Westakker 11, 9940 Evergem, Belgium · company/VAT number BE0653.782.077. The contact details of each individual business are made available through its own ordering or reservation environment.
For customers paying for an event, making a deposit or registering a card guarantee with a connected business.
The business identified on the booking, event or payment page is generally the provider, organiser or seller of the booked service. It determines the service, price and booking and cancellation rules. Your contract for the restaurant visit, event, menu or other service is with that business unless a different seller is expressly identified before ordering.
Easybooker supplies the technical booking and payment environment, including any Stripe integration. This does not automatically make Easybooker the organiser, seller or guarantor of the business’s service. Easybooker’s own obligations, its actual payment role and mandatory consumer rights remain unaffected.
Depending on the business settings, a booking may require full event payment, an event deposit, a standard reservation deposit or a card guarantee. Only the payment method and amount actually shown before confirmation apply to the relevant booking. A card guarantee is not a prepayment; a deposit is a payment.
If several options exist for a booking, the final summary must identify the selected option and the amount due immediately. Other amounts may be requested later only where there is a separate valid contractual or legal basis.
Before a binding booking or payment, the business must clearly disclose its identity and contact details, the service and any event date, the total price and mandatory fees, the deposit or card guarantee, and the change, cancellation and no-show rules. If a later card charge is possible, the trigger, cancellation deadline and maximum amount including any lawful fees must also be sufficiently clear.
The specific valid terms disclosed when booking take precedence over general descriptions for that booking. Later changes must not unilaterally reduce existing consumer rights.
Online payments may be handled by Stripe, including Bancontact where offered. Returning from a banking app, opening a Stripe page or providing a screenshot is not by itself proof of successful payment. Payment status depends on reliable confirmation from the payment provider and processing in the relevant systems.
Payment confirmation and booking confirmation may be separate messages. If status is uncertain, do not assume payment failed: check first to avoid paying twice. Delayed or failed technical processing does not remove statutory rights concerning a payment that was actually received.
For an event or package, the business may require the full amount in advance. It is responsible for the programme, performance, venue, date, inclusions and valid changes. Before payment it must identify whether the purchase concerns admission, a menu, a package or another service and disclose its terms.
The business handles non-performance, cancellation, postponement, material changes and inaccurate descriptions. Payment through Easybooker does not automatically make Easybooker responsible for organising or delivering the event.
A deposit is money paid in advance for a booked service, not an automatic penalty. The business must state how it is credited against the final bill, whether a balance remains due and under what valid conditions it may be retained on cancellation. An amount already paid must not be charged twice without a valid basis.
A clause declaring every deposit non-refundable in every circumstance is not automatically valid. Rights relating to cancellation by the business, non-performance, unfair terms or mandatory law remain available.
Where a card guarantee is offered, the customer separately authorises registration of an eligible debit or credit card through Stripe for a specified booking. No guarantee amount is collected on ordinary registration. This is not a payment, prepaid deposit or necessarily an authorisation hold on the card.
The separately displayed authorisation may permit the business to make one charge, up to the shown amount, for a previously defined no-show or late cancellation, including only lawful fees disclosed in advance. It applies only to that booking and stated trigger; any different charge requires its own valid basis. Card data is processed by Stripe under the applicable payment and privacy rules.
The business sets a lawful cancellation deadline and any no-show or late-cancellation fee and must clearly disclose them before the booking becomes binding. Such a charge is due only where the terms are valid, transparent and proportionate and the actual facts justify it. A no-show cannot be presumed without review merely because a booking retains a particular system status.
Before initiating a charge, the business checks cancellations, changes, possible incorrect no-show records and relevant exceptional circumstances, and must be able to justify its decision if disputed. A registered card guarantee does not itself prove that a fee is due.
A later charge authorised under the consent may be attempted while the cardholder is not present. The payment provider or bank can decline the charge, request further authentication or find the card invalid. Saving a card does not guarantee that a later fee will be collected.
If payment fails, the business assesses whether a lawful debt remains and how it may pursue recovery. Easybooker does not guarantee collection but remains responsible for its own failures in the agreed technical service.
Where the business offers it, the customer may choose an immediately payable deposit instead of a card guarantee. The option and total are shown before payment. When the deposit is validly selected, no new card guarantee is registered for that choice. The paid deposit is governed by the disclosed terms.
The business must avoid duplicate amounts or double compensation for the same event. A later charge in addition to a paid deposit requires a separate, transparent and lawful basis.
The statutory withdrawal right for distance contracts may be excluded for certain catering or leisure services with a specified performance date or period. This exception does not automatically cover every deposit or restaurant booking: the nature of the particular contract matters. Voluntary cancellation is different from a statutory withdrawal right.
Where the business cancels, fails to perform or materially changes the service, applicable rights to a refund, proper performance or other remedies remain. The business may propose lawful alternatives such as rescheduling or a voucher, but must not unilaterally replace a statutory refund right with store credit only.
Any separate service or platform fee must be clearly included in the total before confirmation and relate to a genuine, defined and lawful service. Fees imposed solely for using a common electronic payment method are prohibited, regardless of whether they are called administration, transaction, service or platform fees.
Whether such fees may be retained after cancellation depends on the service actually performed, the valid disclosed terms and mandatory law. General acceptance of terms does not automatically waive a statutory right to a refund.
The business handles substantive disputes concerning its service, including justified refund requests. An online refund depends on confirmed payment status, the actual Stripe configuration and the payment method. It may be pending and may not appear in the bank account immediately.
Bank disputes and chargebacks are handled under applicable bank, card-network and payment-provider rules. These terms do not deprive a cardholder of the right to challenge an unauthorised or disputed transaction. Easybooker handles technical complaints about its own platform.
To perform or dispute a payment or card guarantee, booking details, the displayed amount, the version of the terms, the time and content of confirmed consent, payment status and payment references may be processed where necessary. The parties must be able to substantiate their position with available lawfully retained records. A system record is not conclusive evidence.
When hosted Stripe card registration is used, Stripe collects the underlying card details. Easybooker may process only necessary technical references and limited card metadata under applicable privacy arrangements. See also the privacy notices of Easybooker, the business and Stripe.
The business remains generally responsible for its event, menu, availability, performance, cancellation policy, no-show decisions and the substantive legality of charges. Easybooker does not take over those duties by providing technical support, but remains bound by its own legal and contractual obligations. Any legally prohibited exclusion or limitation does not apply.
For cancellation, non-performance, a disputed no-show or a refund for the service, contact the business named in your booking first. For Easybooker platform faults, contact contact@easybooker.be. For consumer bookings these specific terms prevail over conflicting general software or B2B provisions without restricting statutory rights or valid booking-specific conditions.
Separate specific terms may apply to gift cards and takeaway orders. The valid booking-specific terms displayed when you make your booking remain important.
For Easybooker business customers only, with additional rules for events, deposits, card guarantees and no-show charges (articles 16–20).
These provisions apply only to business customers using Easybooker in the course of their professional activities. Specific written agreements and applicable data processing agreements take precedence over these general provisions for the matters they govern. Consumer purchases are subject to separate consumer terms and mandatory law.
For the agreed license period, the customer receives a limited, non-exclusive and non-transferable right to use the agreed software modules. The software, source code, trademarks and generic development components remain the property of Easybooker or its rights holders unless otherwise agreed in writing.
The customer manages its own users, access permissions, passwords and connected systems. It must prevent unauthorized use and report suspected breaches without undue delay.
The customer is responsible for the accuracy, completeness, currency and legality of the information and settings it enters, including availability, opening hours, visit duration, tables and zones, prices, payments, events, gift card and voucher rules, newsletters, product information, allergens, cancellation terms and other communications to its customers.
The customer is responsible for performing its own contracts with consumers and for complying with applicable requirements concerning food safety, consumer protection, marketing, taxation and privacy. Providing configuration tools does not make Easybooker the organizer, seller, operator or employer of the customer.
Prices, billing periods and any one-off or variable charges are specified in the order, quotation or price list available to the customer before the agreement is concluded. Unless otherwise agreed in writing, invoices are payable within fourteen days of the invoice date.
In the event of overdue payment, Easybooker may, after clear formal notice and a reasonable opportunity to remedy the situation, take appropriate measures, including temporarily suspending non-essential access, to the extent permitted by law. A serious security risk or manifestly unlawful use may require an immediate, proportionate measure. Rights that cannot legally be excluded remain unaffected.
Easybooker makes reasonable efforts to keep the agreed software services secure and available. No specific uptime percentage is promised without a separate service level agreement. Maintenance, necessary updates, internet outages and technical incidents may temporarily affect access.
Please report errors as precisely as possible through the usual support channels. Easybooker investigates reports within reasonable periods and takes appropriate action for matters within its responsibility. Its normal obligation to provide the essential service remains in place.
For the personal data of end customers, the business customer generally acts as controller and Easybooker as processor under an applicable data processing agreement. The customer provides the required information, legal basis and lawful instructions; Easybooker fulfills the statutory duties imposed on processors.
The customer remains responsible for periodically checking important business data and, where necessary, exporting it independently. Actual export capabilities and retention periods depend on the agreed service and applicable law.
Within the limits of applicable law, the customer indemnifies Easybooker against reasonable and substantiated third-party claims, losses, fines and costs arising directly from unlawful or incorrect data, instructions, publications, products or acts of the customer or a breach of the customer’s own statutory or contractual obligations.
This indemnity applies only to the share attributable to the customer, not to Easybooker’s own mistakes. Easybooker must reasonably inform the customer of a claim and allow it an opportunity to defend or cooperate. Mandatory rules concerning administrative fines and liability to third parties remain unaffected.
To the extent permitted by law, for an ordinary attributable error Easybooker is liable only for direct, demonstrable damage that was reasonably foreseeable when the agreement was concluded. Consequential loss, such as pure loss of profit, missed commercial opportunities or reputational damage, is excluded insofar as the law and the essential contractual obligations allow.
For such ordinary errors, the aggregate contractual liability is in principle capped at the subscription or project fees actually paid by the customer for the relevant service (excluding VAT and third-party pass-through charges) during the twelve months preceding the event causing the damage, subject to a minimum liability cap of €1,000. For a one-off project, the amount actually paid for the project applies, again subject to that minimum cap. The cap does not apply where prohibited by law, including in cases of intent, gross negligence, harm to life or physical integrity, or where applying the cap would leave an essential contractual obligation without a meaningful remedy.
To the extent permitted by law, these limitations also apply where a claim is brought on a non-contractual basis. They do not restrict rights of consumers or other third parties and do not affect Easybooker’s own statutory obligations.
Easybooker may rely on independent suppliers for payment services, infrastructure, telecommunications, messaging services and external APIs. Easybooker is not automatically responsible for a fault caused solely by a third party that cannot be attributed to it; however, it remains responsible for its own choice of providers, integration, follow-up and obligations under applicable law.
Force majeure may be invoked only when the statutory conditions are met. A supplier outage, cybersecurity incident or internet interruption is not automatically force majeure. The parties will inform one another where reasonably possible and mitigate loss.
Integrations with external reservation channels, search services, point-of-sale systems and APIs (such as Google or external partners) depend on those third parties’ data, terms and technical availability. The customer checks its current opening hours, inventory, reservations, time slots, zones and capacity, including after synchronization or changes to its settings.
Easybooker reasonably follows up failures or errors in integrations that it manages, but does not guarantee uninterrupted processing by external partners. A technical failure at a third party does not automatically exclude Easybooker’s responsibility for its own integration errors.
For SMS, WhatsApp, email, push notifications and newsletters, actual delivery also depends on correct contact details, filters, and the availability and policies of the relevant network or messaging service. Easybooker is responsible for the agreed technical sending service but cannot guarantee delivery to the recipient’s device.
The business customer must have the required consent or other valid legal basis for promotional communications, provide a functioning opt-out mechanism where required, maintain accurate recipient lists and purchase sufficient credits in advance where a module requires them. Applicable charges, networks and credit rules are determined by the specific module and ordering terms.
The business is responsible for its products and services, identity verification, compliance with Stripe’s terms, fraud follow-up, complaints, refunds and chargebacks related to its sales. It must provide information and assistance promptly for disputes and account verification.
To the extent Stripe or a payment method first recovers fees, refunds, disputes, negative balances or clawbacks from the platform, the business reimburses Easybooker for substantiated amounts relating to its transactions and attributable to the business. This does not apply to amounts caused by an error on Easybooker’s part or where applicable law requires a different allocation. The payment configuration and any differing Stripe agreements remain decisive.
Where the agreed module offers periodic transaction reports, those reports are informational only. The customer remains responsible for its own tax and accounting treatment and must check original Stripe and bank records.
The duration and price are governed by the accepted quotation or order. Where an annual license is expressly agreed, the initial term is twelve months with annual renewal unless duly terminated. For such an annual license, the standard notice period is three months before the expiry date, insofar as that period is reasonable and legally valid in the specific business relationship.
Notice of termination may be given in writing on a durable medium, including by email to contact@easybooker.be with acknowledgement of receipt or by registered post. A free or promotional period does not change the agreed contract duration unless otherwise agreed in writing. In the event of a material contractual breach, statutory remedies apply, including termination where appropriate.
An indexation clause agreed in writing may be applied annually based on the health index and reference month specified in that clause, within the limits of the law. Other price changes are communicated with reasonable advance notice, generally at least thirty days before taking effect.
Changes in demonstrable external supplier costs are passed on only where the agreement transparently permits this and the increase is objectively justified and proportionate. In the event of a material adverse unilateral change, the business customer’s rights are assessed under the agreement and applicable law.
On termination, the contractual right to use the service expires on the applicable end date. The customer must request any available export of its data in good time and settle outstanding amounts. After expiry, Easybooker handles data in accordance with the data processing agreement, statutory retention duties and any agreed export or deletion arrangements.
Communications to the customer are sent using the agreed contact details. The customer keeps its business and billing contact details up to date. In the event of conflicts, mandatory statutory provisions and specific signed agreements prevail.
The business customer remains the organizer or seller of its events, menus, packages and services unless another party is expressly identified as organizer or seller in the individual sale. It keeps its name, contact and company details, content, programme, date, price, any taxes, description, availability and relevant restrictions accurate and up to date. The customer ensures that all legally required pre-contractual information is provided before a binding booking, even when Easybooker supplies configuration fields for that purpose.
The customer sets its own cancellation, rescheduling, refund and change policies within consumer law. It may not assume that an advance event payment, booking charge or deposit is non-refundable in all circumstances. The business bears the consequences relating to the substance of its failure to hold, fully perform or materially change a service, except to the extent attributable to Easybooker’s own fault.
The business customer decides, at its own responsibility, whether to require a reservation or event deposit, how it is calculated, when it applies, its amount and its terms. It checks the configured rules and final payment summaries, including after changes in guest numbers, events, times or contractual arrangements. Any balance due and the deduction of deposits from the final bill must be accurate and clearly communicated in advance; a deposit must not be charged twice or treated as a penalty without a valid legal basis.
In the event of cancellation or non-performance, the business customer determines which amounts are payable or refundable under its validly disclosed terms and mandatory law. The existence of a technical option to retain funds or defer a refund does not establish the lawfulness of that decision. The business handles customer questions and substantive consumer disputes itself, with Easybooker assisting in respect of technical issues attributable to Easybooker.
The business customer uses card guarantees only for the specifically identified reservation and for a lawful purpose transparently explained in advance, such as a demonstrable no-show or late cancellation. It sets a reasonable and legally permissible cancellation deadline, a proportionate maximum amount, any lawful additional charges and clear decision rules, and checks that this information is presented to the consumer before confirmation. Keeping card details and making any later charge without the cardholder present require separate, demonstrable authorization in line with Stripe’s and the payment networks’ rules.
Registering a card is not in itself an immediate payment, pre-authorization, guaranteed availability of funds or proof that compensation is due. Before requesting a charge, the business checks the facts, cancellations and, where relevant, force majeure or special circumstances, and avoids double recovery. It retains or provides evidence as needed for a dispute. Easybooker does not guarantee that banks will approve a later charge; its own technical failures remain attributable to Easybooker where required by law or contract.
As regards its consumers, the business is responsible for the legal basis of charges, the service delivered, timely refund follow-up and evidence in the event of a chargeback. On request, it promptly provides all information lawfully available, including booking details, applicable terms, cancellation records, proof of attendance or non-attendance, correspondence and the amount of any lawfully disclosed charge. Using Easybooker does not relieve the business of these obligations.
With destination charges and other Stripe-supported payment configurations, refunds, chargebacks, payment fees, reserves or negative balances may be recovered financially from the Easybooker platform. To the extent permitted by law, the business customer reimburses Easybooker for substantiated and reasonable amounts arising directly from its sales or unlawful charges and attributable to it, including lawful Stripe fees and justified defence costs, following a reasonable explanation and opportunity to cooperate. The customer is not liable for the share caused by an Easybooker error. Rights of consumers, payment networks, Stripe and public authorities are not reduced by this provision.
The business keeps its payment account, correspondence address, payment settings and charge rules up to date. In the event of disputes, unusual chargebacks, indications of misuse, expired authorizations or security risks, Easybooker may take reasonable, proportionate and legally permissible measures to limit further loss, such as temporarily disabling a risky charging function, in principle notifying the business where circumstances allow.
Easybooker may retain or make available transaction references, relevant status changes and authorization records insofar as the actual service and lawful retention periods permit. The customer remains responsible for keeping and proving the contents of its legal terms and all relevant communications. Logs are supporting evidence, not an automatic determination of liability. Applicable GDPR data processing arrangements and data subject rights remain in force.
For professional website development, hosting and domain management assignments.
These provisions govern professional development, delivery, licensing and maintenance of websites, hosting services and domain names. The quotation or order confirmation specifies the scope of work, price, components, delivery dates and any specific deviations. Additional changes outside the agreed scope will be separately quoted or invoiced following approval.
The customer provides the required texts, images, logos, access details and other information in good time and confirms that it holds the rights necessary to use them. Schedules and delivery deadlines are binding only if expressly agreed; otherwise they are reasonable target dates that may change due to revisions or late input.
The customer tests the delivered work and reports visible defects within fourteen days of delivery. Use or failure to raise objections may indicate acceptance, but does not affect rights concerning hidden defects or serious failures where such rights cannot lawfully be excluded.
Unless the quotation states otherwise, a deposit of fifty percent is payable when placing the order and the remaining fifty percent on delivery. Invoices are payable within fourteen days of the invoice date. Repeated non-payment may, after appropriate notice and within the legal limits, lead to a proportionate suspension of further services.
If a quotation expressly provides for a website or hosting license with a minimum term of three years, that term applies, followed by annual renewal unless otherwise agreed in writing. The standard notice period in the original conditions is three months before the expiry date, insofar as reasonable and legally valid in the specific business relationship.
Domain name registration and availability also depend on the rules and services of registries and registrars. The customer supplies correct registrant details and remains responsible for timely approval of necessary renewals and verifications.
Existing Easybooker software, generic components, source code, proprietary templates and development methods remain the property of Easybooker or its licensors unless a transfer is agreed in writing. For a rented website, the customer receives only the specified right of use for the contractual term.
The customer retains its rights to the content it supplies and grants Easybooker the license necessary to use it for the assignment. The use of third-party plugins, themes, fonts, photographs or other elements may be subject to separate license terms.
Maintenance, security updates, hosting, support, content changes and backups are provided only to the extent included in the specific agreement. Without a maintenance contract, additional support may be offered at the rate communicated in advance.
The customer must manage its own supplied content and access credentials carefully. Easybooker takes appropriate measures for the agreed service but cannot guarantee absolute security or completely uninterrupted operation.
Easybooker’s own web and hosting services are subject to the liability provisions in the “Easybooker software” section, including the exceptions for liability that cannot legally be limited. For a one-off assignment, the cap is calculated on the basis of the price actually paid for the project concerned, subject to the minimum cap specified there.
Domain registrars, payment providers, external hosting providers, commercial plugins and other third parties are subject to their own terms. A third-party error is not automatically considered force majeure. Easybooker’s own failures in integration, configuration or follow-up remain assessed under applicable law.
The quotation determines fixed prices. An agreed indexation or an objectively substantiated change in external costs is applied under contractual and statutory conditions, with reasonable advance information. On termination, domains, content and other files are handled in accordance with the agreed ownership and transfer rights and statutory obligations.
The customer requests desired transfers or exports in good time. Technical migrations, work outside the contract and additional support may be performed for a fee communicated in advance.
These terms apply to orders collected from a participating business. The business sells the products; Easybooker provides the technical environment.
The company identified as the business or seller on the order page sells the products and is responsible for preparation, product and allergen information, prices, availability, food safety, collection and fulfilment of the order. The business must make its identity and contact details available before the order is placed.
Easybooker provides the technical ordering and payment environment and does not automatically become the seller or preparer of meals. Its actual role in payment processing and its own statutory obligations remain applicable and are not excluded by these terms.
Before placing the order, check the products, quantities, collection time, contact details, total price and any fees. The business is responsible for accurate and timely information about products, ingredients and allergens, including any information legally required before purchase. Contact the business before ordering if you have ingredient or allergen questions.
Available order details are sent through the configured channels after confirmation. Unilateral changes to products or times are not guaranteed. Your statutory rights against the seller remain in place if an item is missing or incorrect.
Payments use the methods offered at checkout, such as Stripe or payment directly to the business. The seller identified to the customer, the commercial relationship and the Stripe Connect setup must be consistent; the technical payment configuration alone does not determine the contractual seller. Returning from a banking app or payment window does not by itself prove that payment succeeded.
Order and payment status may be updated after a reliable confirmation is received from the payment provider. Keep your confirmation and contact the business if the status is unclear, or Easybooker about a technical platform issue.
Distance-selling law provides exceptions to the statutory right of withdrawal, including for goods liable to deteriorate or expire rapidly and certain catering services on a specified date or during a specified period. An exception applies only if its statutory requirements are actually met.
It does not remove statutory rights for an incorrect, missing, non-conforming or unfulfilled order. The voluntary online cancellation policy below is a separate option offered by the business.
The business decides whether voluntary online cancellation is available and sets the deadline. Where that feature is offered and no other period is configured, the default deadline is 24 hours before collection. The deadline disclosed and stored for your particular order applies.
Up to and including that deadline, use the personal link in the confirmation and expressly confirm cancellation in the order overview. Opening the link alone does not cancel the order. After the deadline, ask the business about any exception. Contractual deadlines do not limit statutory rights.
If a timely cancellation is accepted by the software and the payment method supports an automatic refund, the refund is initiated to the original payment method subject to the lawful fee terms below. The status remains pending until the payment provider actually confirms the refund. Your bank may take additional time to process it.
The business handles payments received directly and follows up substantive requests or failed or declined refunds; Easybooker can investigate technical platform issues. A statutory refund obligation does not disappear merely because an automated refund fails.
Any separate service fees must be clearly disclosed before ordering and may only be charged where lawful and for a real, clearly described service. A prohibited surcharge for using a common electronic payment method may not be imposed under another name.
On voluntary cancellation, validly agreed fees for separate services already actually performed may be retained only where permitted by law. If mandatory law, a valid withdrawal, an unperformed service or a breach requires reimbursement, the relevant fees are also refunded. The general acceptance checkbox is not a separate waiver of a statutory right of withdrawal.
The business is primarily responsible for the meals and their fulfilment, including allergens, food safety, preparation, stock, correct collection and product-related complaints. Easybooker does not take over those seller obligations merely because its software is used to place the order.
Easybooker cannot guarantee uninterrupted operation but remains responsible for its own statutory and contractual obligations. These terms do not restrict mandatory consumer rights or liability that cannot legally be excluded, including for fraud, gross negligence or injury to life or physical integrity.
Data needed for your order, including contact details, products and collection time, is processed to manage the order, communicate, process payment, maintain security and comply with legal obligations. The business receives the necessary data and generally controls its customer relationship; Easybooker and technical providers process data according to their actual roles and applicable privacy arrangements.
Placing an order does not automatically constitute consent to marketing. Avoid entering unnecessary sensitive information in free-text fields. Read Easybooker’s privacy notice and the business’s own privacy information.
Keep your order number, confirmation, terms shown at checkout and collection time. The personal link may give access to your order details or cancellation function; do not share it with unauthorised persons.
Electronic order, status and payment records may be used to resolve disputes in accordance with the applicable rules of evidence. They are not conclusive if a demonstrable error needs correcting.
For products, collection, cancellation and substantive refund questions, first contact the business using the details shown on the order page or confirmation. For technical faults in the Easybooker platform, contact contact@easybooker.be. Each party handles complaints about its own service.
For consumer orders these takeaway terms take precedence over conflicting general payment, software or B2B terms on this site. The seller’s lawful specific terms disclosed at checkout still apply to the sale. Mandatory law always prevails.